Our Customer Service Guarrantees
These guarantees are the essence of our In Situ Crankshaft Grinding services. The same concept is evident with our On Site Machining service.
JOB PREPARATION – planning ahead
At ABC, we keep computerized records and data of all engine makes and models. We have information on the dimensions of the crankshaft, their designed hardness, the amount of stock removal permitted by the engine maker, and also the sizes of standard undersized bearings.
This information allows us to ensure all the necessary tools are available once we commence repairs on your engine, such that no time is lost waiting for replacement tools. Our tools are pre-packed and we can mobilize immediately, sometimes even on the same day that you call.
JOB EXECUTION – above and beyond
Our technicians are highly skilled and motivated. We are cross trained in many disciplines. In addition to grinding and honing of crankshafts, we are able to carry out :
At site, our technicians come under the command of your representative or Chief Engineer.
We are good team players and are flexible in our approach so that the repair and schedule progresses smoothly. You can depend on us to help put your engine back in operation.
TOLERANCE GUARANTEES – precision finish
COMMERCIAL GUARANTEES – cost effective repairs
At site, our technicians will be happy to stay on the vessel to save on hotel and traveling charges.
This may not seem to be a long time, however we know for sure that any repair that is not up to specifications would not even last one hour.